Warranty & Care

Our Commitment

At Roserra, we stand by the quality of our artisanal leather goods. We offer a comprehensive warranty covering material or manufacturing defects under normal use.

• Coverage: Our warranty includes hardware, stitching, and structural integrity.

• Exclusions: This warranty does not cover natural aging (patina), scratches, water marks, or damage resulting from misuse, neglect, or unauthorized repairs.

• Proof of Purchase: Please retain your original order number or receipt to process any claims.

Note: This warranty applies only to products purchased directly through Roserra. Items purchased from unauthorized 3rd party retailers are not covered.

Warranty Claims

If you encounter a defect, please contact our support team at info@roserra.com.

• We will assess the issue and, if covered, provide repair services or a replacement.

• In specific jurisdictions (including the UK and Canada), your statutory consumer rights remain unaffected by this warranty policy.

Leather Care & Maintenance

As our leather is natural and minimally processed, it is designed to age beautifully over time.

• Handling Water: While our leather is durable, avoid prolonged exposure to water. If your item gets wet, wipe it dry immediately with a soft cloth and allow it to air dry naturally away from direct heat sources.

• Conditioning: We recommend using a high-quality leather conditioner periodically to keep the leather hydrated, especially in dry climates. Always test on a small, inconspicuous area first.

• Storage: Store your leather goods in a cool, dry, and well-ventilated area. Avoid direct sunlight or fluorescent lighting to prevent fading or discoloration.