Returns & Refunds Policy

At Roserra, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

Returns

• You have 30 calendar days to return an item from the date you received it.

• To be eligible for a return, your item must be unused and in the same condition that you received it.

• Your item must be in the original packaging.

Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item.

• If your return is approved, we will initiate a refund to your original method of payment.

• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Damaged, Missing, or Incorrect Items

• Something wrong with your order? We’ll make it right ASAP.

• Please contact our VIP Support team immediately if you receive a damaged or incorrect item.